Posts in Category: COVID-19 (Libraries - Digital)

Development of the click and collect system for library books (Powys CC)  

Powys County Council libraries were unable to continue with the facility to reserve books through the Library Catalogue during the pandemic. A different system was urgently needed to allow customers to request ‘book collections’ to be picked up from selected libraries or delivered to their door, the council came up with the Library Order and Collect Service 

The council worked with the Library Service to develop a customer centred process which involves a customer facing web form triggering automatic workflow and emails to appropriate library locations. The council also developed an admin interface where Library staff can view the requests and select a date when the books will be available for collection. This action triggers an automatic email to the customer to notify them. Library staff then put together a collection of books suiting the customer’s tastes and leave them ready for collection on the date advised. 

There is also an ‘assisted-service’ version of the above developed for customers who prefer to interact by phone. This uses the same process and forms as the self-service version, but all communication is by phone. 

11 December 2020 12:49:00 Categories: COVID-19 COVID-19 (Libraries - Digital) Leisure and Culture Powys

Libraries go online to support users remotely (Vale of Glamorgan C) 

During lockdown, libraries in Vale of Glamorgan developed online initiatives to continue to support library users remotely. As services re-open, they are maintaining or increasing levels of online activity and see this as being the start of a new way of working and providing content online.

The libraries have made extensive use of social media, particularly Facebook and Twitter, to provide numerous activities including bilingual storytimes from Cowbridge library, and interactive sing-a-long rhyme time videos from Penarth library.

Much of the work to create these videos is done by staff from home using their own equipment and their own expertise in filming and editing video content.

Online clubs for both adults and children have been established in place of existing library-based clubs, including an online book club, online lego clubs, code clubs and art clubs.

Phase one of re-opening Vale of Glamorgan libraries involved providing a Click & Collect book service to customers, for which they developed an online booking system which has proved effective.

The general presence of Vale of Glamorgan Libraries on social media became a focus and they have found they are reaching a wider new audience through regular posting of interesting and humorous content, rather than simply making announcements, and sharing updates.


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