Social Media and Online Abuse

Social media has become a powerful tool for councillors, helping them to engage with communities, raise awareness of community issues, events, or council initiatives and to seek views and receive feedback. Social media however has its darker side; online abuse and bullying or ‘trolling’ has reached record levels and politicians, particularly women, are often the target of unacceptable, unpleasant and, sometimes, threatening online abuse.


The Welsh Local Government Association (WLGA) has produced the guides below for members to help them navigate the challenges and stay safe online:

Social Media - A Guide for Councillors

This guide is for councillors who would like to use social media as a tool to share information, open new dialogues with the people in their community and beyond, and engage their electorate in productive two-way conversation.

Open link here

Councillors Guide - Handling online Abuse

This guide provides advice on how to manage or report online abuse or harassment and points you in the direction of online resources which will guide you through the process of blocking, unfriending, muting, hiding or reporting online posts.

Open link here

Improving digital citizenship: A practical guide for councillors

Social media has become an important public space, where councillors share political information and engage with other councillors, support officers and residents. But it also opens the door for abuse, harassment and intimidation, along with the spread of misinformation. This guide provides practical advice and resources for councillors as they continue to navigate this space.

Open link here

Improving digital citizenship: Research and good practice

Online harassment, intimidation and abuse, and the spread of mis and disinformation, are now major challenges to local democracy. This guide outlines research in relation to councillors and digital citizenship, and looks at the good work going on in the UK and abroad.

Open link here

For more information contact: Sarah Titcombe





The Welsh Local Government Association (WLGA) represents the interests of local government and promotes local democracy in Wales.

Tel : 029 2046 8600
Mail :
Business Hours : Mon - Thurs 8:30 - 5:00, Fri - 08:30 - 16:30